Package Terms and Conditions

Effective as of 2/01/2024

Description of Coaching: Coaching is an alliance between the Coach and the Client that utilizes a thought-provoking and creative approach designed to facilitate the development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.

The Coach-Client Relationship

A.  Company agrees to adhere to and abide by the International Coach Federation (ICF) Code of Ethics and standards of conduct. Such coaching standards and the ICF Code of Ethics can be accessed at www.coachfederation.org/ethics. It is strongly recommended that the Client read and become familiar with the ICF Code of Ethics and the applicable standards of conduct and behavior that apply to the Coach.

B.   Company has an obligation to maintain the confidentiality of details and information revealed and discussed by Client during coaching meetings. Client is free to share whatever Client chooses from our sessions. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions are) and thus communications are not subject to the protection of any legally recognized privilege.

C.   The Client understands and agrees that in order to enhance and maximize the coaching relationship, they must communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the relationship.

D.  The nature of coaching is intimate. Clients occasionally bring up issues that may be better served by another type of professional (i.e. counselor, therapist, attorney, financial planner, etc.). The Client acknowledges that coaching does not involve the diagnosis or treatment of mental health disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical and/or other qualified professionals, and that it is the Client’s responsibility to seek such independent professional guidance and advice as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

E.   Client is solely responsible for creating and implementing their own mental, physical, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and interactions with the Coach. As such, the Client agrees that the Company nor Coach is not and will not be liable or responsible for 

any actions or inaction, or for any direct or indirect result of any services provided by the Company and Coach.

Commitment

Both parties will be on time to the scheduled sessions, and both will hold the focus during the session by not allowing outside distractions to detract from the coaching process. Client will take ownership of “clearing” anything that is preventing them from being fully mentally, physically, and emotionally present in the coaching conversation.

The Coach

The Coach will partner with Client to clarify goals and aspirations. Client can expect Coach to provide straightforward and empowering requests during each session to facilitate achieving these goals. Coach will serve as a resource to guide Client’s development and provide ongoing clarifying questions and feedback. Coach will facilitate value-added discussions and provide Client with meaningful and personalized insight. Coach serves as Client’s accountability partner to support Client in their desired development.

The Client

The Client will outline desired development at the onset of the coaching program. Client will continue to drive their own development actions and keep the value proposition and end goal in mind in between sessions. Coach expects that Client wants to invest in oneself and will be open to all requests, inquiries and clarifying questions. Client is willing to step out of their own comfort zone to explore new ways of thinking, behaving and performing. Client will be patient as deepening learning and adopting new skills may take time to flourish, and Client will also allow for the possibility of a deeply-held mindset to shift in an instant.

Scope of Services

Client hereby retains the Company to provide professional coaching services starting on the date of purchase. The Program includes the value of the credits package purchased. 

The coaching meetings will take place via the Zoom link set forth in the Acuity Scheduling platform. 

Terms

The Client and Coach agree to honor and respect the date(s) and time(s) that are agreed upon for each session scheduled. Coach and Client will begin and end our sessions on time, however, both parties will allow 5 minutes grace period to start the session. If Client is to be more than 15 minutes late to a session, that session will be considered missed and will need to be rescheduled. A session rescheduled or canceled with less than 24 hours’ notice will be considered missed. A missed session will be deducted from the program at its full value.

At any time during the program, both parties can discuss any reasons to modify the coaching agreement and/or redesign the alliance to ensure it is honoring the Coach, the Client, and the Coaching relationship.

Client or Coach may request to cancel this Agreement (and therefore the Coaching Program stated within) with at least 30 days’ notice with written notice of reason, effective date of termination, and if all parties consent to the termination of the Agreement. The remaining value of any prepaid multi-session package may be refunded less the number of sessions already conducted and any pre-arranged sessions that fall within 24 hours of the Agreement cancellation notice. The Client further agrees to a completion session to formally conclude the coaching relationship which will be billed as a full session of the program.

Any credits not utilized within a specified period may be transferred, at the sole discretion of the Coach, with their remaining value credited towards the total value of a comprehensive Coaching Engagement.

Fees and Payment Schedule

The Client agrees to pay the Company the agreed upon rate for this package transaction. The balance must be paid in full prior to the initial coaching session unless otherwise agreed. The account must be current prior to the next coaching session.

Release of Information

The Coach engages in training and continuing education pursuing and/or maintaining Co-Active Training Institute (“CTI”) and International Coach Federation (“ICF”) Credentials. That process requires the names and contact information of all Clients for possible verification by CTI and ICF. By signing this agreement, you agree to have your name, contact information and start and end dates of coaching shared only with CTI and/or ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

Limited Liability

Except as expressly provided in this Agreement, the Company and Coach make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Company and/or Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Company and Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Company under this Agreement for all coaching services rendered through and including the termination date.

Entire Agreement

This document reflects the entire agreement between the Company, Coach, and Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by the Company and Client. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.

By selecting the checkbox labeled "I have read and agree to stated Terms & Conditions" on the package checkout page, you are consenting to abide by the terms outlined therein.